http://www.cio.com/article/619764/Microsoft_SharePoint_Three_Deployment_Challenges
Microsoft SharePoint is a system designed to enable workers in the company. 56% of its users use SharePoint to support decision making. The program also acts as a repository for the company. This program is very similar to ShareNet which Siemens once offered to consumers. A program like this enables workers to share knowledge, while everything put on the website remains on the page. The hardest part of a KMS is enticing workers to share their knowledge.
ShareNet collapsed because Siemens could not get workers to share their knowledge. Workers did not see any reason to upload what they know, without any immediate return. Another aspect of SharePoint is the user interface, which has complicated using the program. SharePoint should create an interface that creates more personal interaction, such as skype or an interface like Facebook or Twitter. Users of the program specifically said that the interfaces of Facebook and Twitter are easier to use and now expect more from social media sites
I agree that the hardest part of a knowledge management system is enticing the workers to share their knowledge. Many workers feel that once they give up their knowledge, they will no longer be as valuable to the company. Also, if the program is not user friendly, as in the SharePoint example, there is another deterrent for workers to share their knowledge. By having a user friendly interface Siemens could have had a successful knowledge management system.
ReplyDeleteCultivating thought and new ideas should definitely make workers view a knowledge sharing system worth the risk in regard to their own obsolescence.
ReplyDelete